Privacy Policy

1. Information we collect

Account information. When you create an account, we collect your name, email address, and password (stored securely; we never see your password in plain text).

Your content. Information you add to the service, such as trip itineraries, saved places, notes, and pet profiles (pet names, breeds, ages, photos you upload).

Location and search data. When you search for pet-friendly places, we process the destination or location you enter. We do not track your real-time location in the background.

Payment information. If you purchase a paid plan, payment is processed by our payment provider (Stripe). We receive confirmation of payment and subscription status, but we do not store your full card number.

Automatically collected data. Like most websites, we collect basic technical data: device type, browser type, pages visited, and approximate location derived from your IP address (used for analytics and security).

2. How we use your information

• To provide and operate the service (accounts, saved trips, pet profiles)
• To show you pet-friendly places via third-party data providers (e.g., Google Places)
• To process payments and manage subscriptions
• To communicate with you about your account, updates, and support requests
• To improve the service through aggregated, anonymized analytics
• To detect and prevent fraud, abuse, or security issues

3. How we share your information

We do not sell your personal information. We share it only:

• Service providers who help us operate the site (hosting, authentication, payments, analytics), bound by confidentiality obligations
• Third-party place data providers (e.g., Google Places) — your search queries are sent to them to return results
• Legal requirements — if required by law, court order, or to protect our rights and users' safety

4. Affiliate links

Some pages contain affiliate links to third-party retailers. If you click one and make a purchase, we may earn a commission at no extra cost to you. See our Affiliate Disclosure for details.

5. Cookies

We use essential cookies to keep you signed in and remember your preferences, and analytics cookies to understand how the site is used. You can control cookies through your browser settings; disabling essential cookies may limit functionality. See our Cookie Notice for details.

6. Data retention

We keep your account data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except where we must retain limited records for legal, tax, or security purposes.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, or to object to certain processing. Email support@roamwithmaxx.com and we will respond within 30 days.

8. Children's privacy

Roam with Maxx is not directed at children under 13, and we do not knowingly collect their personal information.

9. Changes to this policy

If we make material changes, we will notify you by email or with a prominent notice on the site before they take effect.